Customer Reviews The North Face Kids Alpenglow IV (Toddler/Little Kid/Big Kid)

I will say I love TNF products. These toddler boots were not toddler friendly. I had to return them because the opening was so narrow I could not even get my toddlers heel to lay flat in the shoe.

These boots look great but are poor quality. I prefer a boot with a removable liner and these have that. The feature of a removable liner is fantastic for sizing, washing, and air drying a boot that gets wet inside. However, I removed the liner twice to try them on my 5 yr old son for a fit check and they were pulling at the seams of the footbed. They were never even worn. Brand new and falling apart. The quality and design of the synthetic fabric, cheap reflective material for insulation and loose stitching is horrible. I was super disappointed. I contacted customer service/warranty about the problem and got the run around several times. I got the run around about product authenticity and turn around time of a minimum of 5-6 weeks (after boots are received-so add another week) before a determination regarding the boots was made. And I had to pay for return shipping. No thank you. I requested a pre paid label at the expense of Northface and a shorter turn around time. My 5 yr old son would not have any boots to wear because of their defective product!! I purchased boots ahead of time for when he sized up mid winter and this happened. If you have a warranty issue go straight to Edna. She was able to help meet my concerns and in a more timely manner. In the end, the boots were deemed authentic yet defective. I was issued a gift card in under 2 weeks to purchase new boots. Moreover, I explained that I have only ever purchased Sorel boots and they have held up for over 5 yrs and through 3 boys with no issues. I will not be interested in purchasing from Northface again. It seems the brand name means more than quality. I shouldn't have had to press so hard for an easier solution in regards to getting new boots. It's not a customer service friendly company.

Loved the loom and warmth of these boots for mt aon. However, he could not put on himself and hes 5. We ordered a 3 which is his normal size and these were impossible to get on. We will stick wjth BOGS for winter boots.

I bought these boots for my 8 year old son. I would not recommend them. They do not keep his feet warm and the design makes it very difficult for him to put on by himself and he is 8. The removable liner is very thin and does not keep his foot very warm. I am switching back to our go to boot with Lands End.