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  1. Q:

    Can I expedite my order being shipped to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses?

    A:

    Sorry, expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

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  2. Q:

    Can I expedite my shipping?

    A:

    The following shipping options are available when you check out. Guaranteed delivery dates will be provided for expedited shipments at checkout whereas estimated delivery dates will be provided for standard shipments.

    • Standard Shipping (delivery within 4-5 business days): FREE
    • 1-Business Day Shipping and Handling: $25 per order
    • 2-Business Day Shipping and Handling: $15 per order

    Sorry, expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

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  3. Q:

    Do you ship internationally?

    A:

    We do not ship to international locations other than U.S. Territories and Military APO/FPO addresses.

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  4. Q:

    Do you ship to PO Boxes or Military APO/FPO addresses?

    A:

    Shipments can be sent to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses

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  5. Q:

    How are orders shipped and delivered to Alaska or Hawaii?

    A:

    All shipping is free and can take 5-10 business days for arrival to these locations.

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  6. Q:

    How are orders shipped to US Territories and APO/FPO addresses?

    A:

    All orders are shipped USPS and usually take 5-10 business days for arrival but may take additional time.

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  7. Q:

    How can I track my order?

    A:

    Once an order has shipped out, we will send you an email with the tracking number. Just click on the link and it will take you to the UPS, FedEx or USPS website, depending on who shipped your package.

    You can also track your order in your order history. Just log into your account using your email address and password, then click on your order number in your order history. The tracking number will appear under the Status; Tracking column. If you click on the link, it will take you to the tracking information for your order.

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  8. Q:

    How long will it be before I receive my order?

    A:

    For standard shipping, you should receive your order within 4-5 business days.
    Please allow additional time for shipments to U.S. Territories, PO Boxes, or Military APO/FPO addresses.

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  9. Q:

    When will I get my order?

    A:

    Your delivery window will be provided at the checkout page before you place your order. Once your order ships you will be provided a tracking number.

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  10. Q:

    I just received an email with my tracking number and the number shows my order was delivered. How is that possible?

    A:

    UPS recycles all of their tracking numbers. Sometimes, for a full day after a tracking number is assigned to a new package, the information available will pertain to a previous order that traveled -- sometimes months ago -- under that same number.

    When this happens, please rest assured that your tracking information will be available within a short period of time and should indicate the correct delivery date. Once the package is scanned by UPS, you will also be able to click the "view package progress" link, and the updated tracking detail will be reflected.

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  11. Q:

    Oops! I accidentally placed my order with normal 4-5 business day delivery shipping, but I need the order tomorrow!

    A:

    If you’ve just finished placing your order, please call us and we’ll try to modify your order to next business day shipping. Please know that an additional shipping charge may apply. If more than an hour has passed, chances are good that our magical warehouse elves have already packed and shipped your order! In either case, please call us for further assistance so that we can help get your order to you.

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  12. Q:

    Oops! I accidentally placed my order with the incorrect shipping address. What should I do?

    A:

    If you’ve just finished placing your order, please call us and we’ll update the address before the order ships from our fulfillment center. If more than an hour has passed, chances are good that our magical warehouse elves have already packed and shipped your order! In either case, please call us for further assistance so that we can help get your order to you.

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  13. Q:

    Part of my order contains beauty items, will this delay my order from being shipped?

    A:

    As regulated by the Department of Transportation, some beauty items may be considered hazardous materials due to their alcohol content and cannot be shipped to Alaska, Hawaii, P.O. Boxes, military addresses (APO, FPO), or US territories (i.e. Guam, Puerto Rico). The policy is to ship these items via UPS Ground service. These items will be shipped separately from the balance of your order.

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  14. Q:

    What are the shipping charges for returning an order?

    A:

    There are no return shipping charges for orders originally shipped to a destination within the United States, U.S. Territories, or to Military APO/FPO addresses. Please note UPS return shipments must also be shipped from the United States.
    More About Our Return Policy

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  15. Q:

    What do you charge for standard shipping an order?

    A:

    All orders shipped to a destination within the United States, U.S. Territories, or to Military APO/FPO addresses are shipped free of charge. 

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  16. Q:

    Will I have to sign for my package?

    A:

    Typically, we do not require a signature when we ship your package. However, there are instances when the delivery driver may decide to choose this option, which is at their discretion. In addition, any order placed for a gift card will require a signature upon delivery .

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  17. Q:

    I placed an order over Christmas weekend. When will I receive it?

    A:

    Our shipping carriers observe Christmas Day on Monday, 12/26. Deliveries for orders placed over the holiday weekend will begin on Tuesday, 12/27. You can track your delivery using the tracking information provided in your shipping confirmation email. Please contact our Customer Service Team if you have further questions.

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  18. Q:

    I placed an order over Memorial Day weekend. When will I receive it?

    A:

    Our shipping carriers observe Memorial Day on Monday, 05/29/17. Deliveries for orders placed over the holiday weekend with 1-Business Day Shipping, will have guaranteed delivery by Wednesday, 05/31/17. You can track your delivery using the tracking information provided in your shipping confirmation email. Please contact our Customer Service Team if you have further questions, available 24/7 at (800) 927-7671.

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